Downtown Bend Spa Lodge • Sauna + Hot Tub

UNAUTHORIZED GUESTS Unauthorized guests will be billed $150 per guest, covering the additional cleaning costs, wear and tear, and administrative effort required to manage this process. HOT TUB & SAUNA POLICY We are pleased to offer our hot tub and sauna as complimentary amenities. Please review the following rules to ensure a safe and enjoyable experience for everyone: Hours & Noise * Hot tub hours: 10:00 pm–8:00 am, closed out of respect for neighbors. * Please keep noise levels at a respectful volume at all times. Usage Rules * Shower before entering * No children under 6; guests under 16 must be supervised * No glass or food in or around the hot tub * Maximum of 7 persons * Turn off all jets and replace the cover after use. --- Availability Disclaimer Hot tubs and saunas are regularly maintained and serviced, but they are mechanical systems. They may occasionally experience issues beyond our control (weather, power outages, equipment failure, required water refresh, etc.). If an issue arises, we will promptly schedule service and make every reasonable effort to restore functionality as quickly as possible. Please note heating times after service may take 12–24+ hours. These amenities are not guaranteed elements of the reservation. If a hot tub or sauna is unavailable due to circumstances beyond guest misuse, we may offer a 7% goodwill credit for those days at the rate we've received. If both are unavailable for the majority of your stay, we may offer a 12% goodwill credit. Guest-caused damage or misuse may result in additional charges. PARTIES Unauthorized parties or events will result in a fine of up to $2500. Guests beyond your reservation are considered a party. Excessive noise will not be tolerated. Please be respectful of the neighbors; they should not hear any noise or music after 10 pm. Failure to comply will result in being asked to leave and in the forfeiture of your reservation remainder. Bend takes its "Good Neighbor Guidelines" seriously, and these rules are strictly enforced to protect my neighbor relationships and STR license. HAZARDOUS PRACTICES No open flames are permitted on balconies or in the unit. Do not dismantle smoke detectors. When cooking, use the overhead stove fan. FAMILY RENTAL ONLY Reservations made for teenagers or young singles require an accompanying adult to stay in the unit at ALL times. At least one party member must be 25 (twenty-five) years of age! Under Oregon law, violators will be evicted and will forfeit all monies. We don't allow guests ages 3-12. FALSIFIED RESERVATION Any reservation obtained under a false pretense will be subject to forfeiture of the reservation deposit, damage deposit, and/or balance of rental payment. HOUSEKEEPING There is no daily maid service. Additional cleaning fees will be due if cleaning involves the removal of excessive debris, excessive spillage or staining of carpets, or uncleaned cooking grease and stains. We reserve the right to charge guests who do not comply with housekeeping rules. Specifically, we reserve the right to charge guests if any dishes are not cleaned in the dishwasher or by hand, if all trash is not bagged and cinched, and if any perishable food has not yet been disposed of. UTILITIES No compensation will be given for a temporary outage of electricity, gas, water, cable, or internet. Outages will be reported immediately, and all efforts will be made to restore them as soon as possible. SECURITY CAMERAS Security cameras are solely for visual monitoring outside the property and are not present inside. The tenant accepts outside monitoring and agrees not to tamper with the security system. NONSMOKING UNIT Smoking is strictly prohibited on the property and on the premises. Smoking fines are $1500, and you will incur an additional charge for deodorizing if any residual evidence of smoking is found. Tampering with the smoke detector will also result in a $1500 fine. SLEEPING CAPACITY/DISTURBANCES All occupants will be required to vacate the premises, forfeit the rental fee, and be fined $100+ for any of the following: Occupancy exceeding the sleeping capacity without authorization from the property manager, people using the premises for any illegal activity, causing damage to the premises rented or to any of the neighboring properties and any other acts which interfere with neighbors' right to quiet enjoyment of their premises including making noise in the hot tub during closing hours. MAIL Packages are delivered ONLY by UPS and FedEx. MAINTENANCE Please report any maintenance needs for the premises to us, and we will respond as quickly as possible. Refunds will not be issued for maintenance issues, including but not limited to heating and air conditioning, appliances, televisions, and sound equipment. LINENS/TOWELS/SUPPLIES The owners furnish linens and towels. Lost or damaged linens may be deducted from your deposit. An initial supply of products is provided. Extra items needed are the responsibility of the Tenant. Limited cleaning supplies may be provided. We recommend that you bring any special items that you may need. PARKING The premises are limited to one car per bedroom; boats, jet skis, trailers, or RVs are prohibited. PETS All pets must be disclosed at the time of reservation, and a $30/night fee will be charged. Please provide documentation for service animals. Per Oregon state law and for reservation purposes, ESA animals do not qualify as service animals and must be accounted for as a guest's pet. See Oregon Government DAS policies for more details. Any animal not disclosed will be assumed to be a pet. To help us maintain a clean and comfortable space for all guests, please note that animals are not allowed on beds or furniture. We also kindly request that you clean up after your pet, including any waste left in the yard. If additional cleaning is required due to pet hair, stains, odor, or pet waste, an extra fee of $50–$250 may be charged, depending on the level of cleaning needed. Thank you for helping us keep the space fresh and enjoyable for everyone. LOST & FOUND We understand that guests occasionally leave items behind, and we do our best to help when possible. However, due to the high turnover of guests and limited on-site storage, we’ve established the following policy to ensure fairness and efficiency: 1. Reporting Lost Items Guests must contact us within 7 days of check-out to report a lost item. After this period, we cannot guarantee that the item will be located or retained. 2. Retrieval & Shipping If an item is found, we’re happy to return it via mail. Guests are responsible for all shipping costs and a $40 handling fee to cover time, packaging, and coordination. We do not deliver or arrange pickup. 3. Items Not Retrieved Unclaimed items will be disposed of or donated after 14 days. Perishable, opened, or low-value items (e.g., toiletries, chargers, food, clothing basics) may be discarded immediately. 4. Valuables High-value items (jewelry, electronics, wallets, IDs) will be stored securely for up to 14 days while we await guest instructions. We are not liable for any loss or damage after check-out.

Guests will have private access to the entire home, including all four bedrooms, two bathrooms, the living areas, kitchen, and the private patio with its saltwater hot tub and redwood steam sauna. Enjoy a seamless and flexible check-in with a unique code for the smart lock on the front door, allowing you to arrive at your leisure anytime after the designated check-in time. Convenient on-site parking is available for your vehicles.