Downtown Spa Retreat with Hot Tub & Sauna

House Rules UNAUTHORIZED GUESTS Unauthorized guests will be billed at $150 per guest, covering added cleaning costs, wear & tear, and admin effort to manage this process. HOTTUB - The hot tub is closed 10 pm - 7 am Monday - Thursday, 11 pm - 7 am Friday & Saturday out of respect for our neighbors. - shower before entering Hottub - no children under six years old or under 16 without supervision - no glass or food around the hot tub - turn off all jets and replace the cover after usage - seven-person maximum - please keep noise levels at a respectful volume for our neighbors PARTIES Unauthorized parties or events will result in up to a $1000 fine. Excessive noise will not be tolerated. Please be respectful of the neighbors; they should not hear any noise or music after 10 pm. Failure to comply will result in being asked to leave, forfeiting your reservation remainder. Bend takes its "Good Neighbor Guidelines" seriously, and these rules are strictly enforced to protect my neighbor relationships and STR license. HAZARDOUS PRACTICES No open flames are permitted on balconies or in the unit. Do not dismantle smoke detectors. When cooking, use the overhead stove fan. FAMILY RENTAL ONLY Reservations made for teenagers or young singles require an accompanying adult to stay in the unit at ALL times. At least one party member must be 25 (twenty-five) years of age! According to Oregon law, violators will be evicted with forfeiture of all monies. We don't allow guests between the ages of 3-12. FALSIFIED RESERVATION Any reservation obtained under false pretense will be subject to forfeiture of the reservation deposit, damage deposit, and/or balance of rental payment. HOUSEKEEPING There is no daily maid service. Additional cleaning fees will be due if cleaning involves the removal of excessive debris, excessive spillage or staining of carpets, or uncleaned cooking grease and stains. We reserve the right to charge guests for not complying with house cleaning rules. Specifically, we reserve the right to charge guests if all dishes have not been cleaned either in the dishwasher or by hand, if all trash is not bagged and cinched, and if all perishable food has yet to be disposed of. UTILITIES No compensation will be given for a temporary outage of electricity, gas, water, cable, or internet. Outages will be reported immediately, and all efforts will be made to restore them as soon as possible. SECURITY CAMERAS Security cameras are solely for visual monitoring outside the property and are not present inside the property. The tenant accepts outside monitoring and agrees not to tamper with the security system. NONSMOKING UNIT Smoking is strictly prohibited on the property AND on-premises. Smoking fines are $1500, and you will incur an additional charge for deodorizing if any residual evidence of smoking is found. Tampering with the smoke detector will also result in a $1500 fine. SLEEPING CAPACITY/DISTURBANCES All occupants will be required to vacate the premises, forfeit the rental fee, and be fined $100+ for any of the following: Occupancy exceeding the sleeping capacity without authorization from the property manager, people using the premises for any illegal activity, causing damage to the premises rented or to any of the neighboring properties and any other acts which interfere with neighbors' right to quiet enjoyment of their premises including making noise in the hot tub during closing hours. MAIL Packages are delivered by UPS and FedEx ONLY. MAINTENANCE Please report any maintenance needs for the premises to us, and we will respond as soon as possible. Refunds will not be made for maintenance issues, including, but not limited to, heating and air conditioning, appliances, televisions, and sound equipment. LINENS/TOWELS/SUPPLIES The owners furnish linens and towels. Lost or damaged linens may be deducted from your deposit. An initial supply of products is provided. Any additional items required are the responsibility of the Tenant. Limited cleaning supplies may be provided. We recommend bringing any special items you may need. PARKING The premises are limited to one car per bedroom; boats, jet skis, trailers, or RVs are prohibited. PETS All pets must be disclosed when making the reservation, and a fee will be charged. Please provide documentation for service animals. Per Oregon state law and for reservation purposes, ESA animals do not qualify as service animals and must be accounted for as a guest's pet. Refer to Oregon Government DAS policies for more information. Any animal not disclosed will be assumed to be a pet. To help us maintain a clean and comfortable space for all guests, please note that animals are not allowed on beds or furniture. We also ask that you clean up after your pet, including any waste left in the yard. If additional cleaning is required due to pet hair, stains, odor, or pet waste, an extra fee of $50–$250 may be charged, depending on the level of cleaning needed. Thank you for helping us keep the space fresh and enjoyable for everyone. BICYLES Bikes are available for guest use from April through October, when the weather is suitable for riding and outdoor storage. Helmets and locks are provided for your convenience; however, neither the Property owner nor Mountain Haus is responsible for helmet fit or bicycle safety. Guests using complimentary bicycles do so at their own risk and agree to hold Mountain Haus and the Property owner harmless and indemnify each of them against any expense, loss, or injury associated with bicycle use. Guests are responsible for lost, damaged, or stolen bicycles. Mountain Haus reserves the right to charge the credit card on file for the cost of replacing or repairing bicycles and helmets that are lost, damaged, or stolen. LOST & FOUND We understand that guests occasionally leave items behind, and we do our best to help when possible. However, due to the high turnover of guests and limited on-site storage, we’ve established the following policy to ensure fairness and efficiency: 1. Reporting Lost Items Guests must contact us within 7 days of check-out to report a lost item. After this period, we cannot guarantee that the item will be located or retained. 2. Retrieval & Shipping If an item is found, we’re happy to return it via mail. Guests are responsible for all shipping costs and a $40 handling fee to cover time, packaging, and coordination. We do not deliver or arrange pickup. 3. Items Not Retrieved Unclaimed items will be disposed of or donated after 14 days. Perishable, opened, or low-value items (e.g., toiletries, chargers, food, clothing basics) may be discarded immediately. 4. Valuables High-value items (jewelry, electronics, wallets, IDs) will be stored securely for up to 14 days while we await guest instructions. We are not liable for any loss or damage after check-out.

Enjoy a seamless and flexible check-in. You will receive a unique code for the smart lock on the front door, allowing you to arrive at your leisure anytime after the designated check-in time. Convenient on-site parking is available for your vehicles.